WorkCentre Pro 421 User Guide 604P10712 Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND ©2002 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc. Xerox®, The Document Company®, the digital X® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged. Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions. Table of Contents 1 About This Guide.............................................................. 1-1 Finding Information in the User Guide................................................1-2 Customer Support.................................................................................1-4 Conventions ..........................................................................................1-5 Orientation...............................................................................................1-5 Bracket Text Typeface ............................................................................1-7 Italic Typeface .........................................................................................1-7 Quick Pathway ........................................................................................1-7 Notes.......................................................................................................1-8 Hints ........................................................................................................1-8 Cautions ..................................................................................................1-8 Warnings .................................................................................................1-8 Related Information Sources ...............................................................1-9 2 Product Overview ............................................................. 2-1 System Overview ..................................................................................2-2 Using Department Codes........................................................................2-2 Identifying the Machine Configurations and Components ...............2-4 WorkCentre Pro 421E .............................................................................2-4 WorkCentre Pro 421DE ..........................................................................2-5 WorkCentre Pro 421DEi - European Product .........................................2-6 WorkCentre Pro 421DEi - North American Product ................................2-7 WorkCentre Pro 421Pi ............................................................................2-8 Components............................................................................................2-9 Control Panel Components and Function Keys...............................2-11 Power ON/OFF.....................................................................................2-14 Powering On .........................................................................................2-14 Powering Off .........................................................................................2-14 Power Save ..........................................................................................2-15 Standby Mode .......................................................................................2-16 Sleep Mode (Energy Saver)..................................................................2-16 Xerox WorkCentre Pro 421 User Guide Table of Contents-iii Modes...................................................................................................2-17 Features Key.........................................................................................2-18 Machine Status Key ..............................................................................2-18 3 Copy................................................................................... 3-1 Standard Features ..................................................................................3-1 Copying Procedure ...............................................................................3-2 1. Load the Originals ...............................................................................3-2 2. Press the Features Key.......................................................................3-5 3. Select the Copy Features....................................................................3-6 4. Enter the Quantity ...............................................................................3-7 5. Press Start .........................................................................................3-8 Using Job Interrupt ...............................................................................3-9 Standard Copy Features.....................................................................3-10 Lighten/Darken......................................................................................3-10 Reduce/Enlarge ....................................................................................3-11 Paper Supply.........................................................................................3-13 Original Type.........................................................................................3-14 Added Features ...................................................................................3-15 Output ...................................................................................................3-16 2-Sided..................................................................................................3-18 Bound Original ......................................................................................3-19 Image Shift ............................................................................................3-21 Edge Erase ...........................................................................................3-22 2-Up ......................................................................................................3-23 Booklet ..................................................................................................3-24 Annotation .............................................................................................3-26 Build Job ...............................................................................................3-27 Stored Job.............................................................................................3-30 Paper Type (Bypass Tray Only)............................................................3-32 Menu Map .............................................................................................3-33 Changing Copy Defaults ....................................................................3-34 4 Print.................................................................................... 4-1 Printing Procedure................................................................................4-2 Print Drivers ............................................................................................4-2 1. Create the Document ..........................................................................4-4 2. Select Print..........................................................................................4-4 Table of Contents-iv Xerox WorkCentre Pro 421 User Guide 3. Select the Printer Driver Features.......................................................4-5 4. Print the Job ........................................................................................4-6 5. Retrieve the Print Job..........................................................................4-7 6. Managing Print Jobs ...........................................................................4-8 Using Job Interrupt .............................................................................4-12 Printer Driver Features .......................................................................4-13 Control Options .....................................................................................4-13 Printer Configuration .............................................................................4-15 Paper/Output.........................................................................................4-17 Layout ...................................................................................................4-22 Image Options.......................................................................................4-24 Overlays ................................................................................................4-28 Fonts .....................................................................................................4-31 Watermarks...........................................................................................4-33 About.....................................................................................................4-35 Changing Printer Defaults..................................................................4-36 5 Maintaining the Product................................................... 5-1 Cleaning .................................................................................................5-2 Cleaning the WorkCentre Pro 421 ..........................................................5-2 Document Glass and Constant Velocity Transport Glass .......................5-3 Control Panel, Keyboard, LCD Display ...................................................5-3 Document Feeder and Output Tray ........................................................5-3 Transfer Corotron Wire ...........................................................................5-4 Ordering Supplies .................................................................................5-8 Customer Replaceable Units ...............................................................5-9 Replacing the Toner Cartridge ................................................................5-9 Replacing the Drum Cartridge...............................................................5-14 Replacing the Ozone Filter....................................................................5-23 Loading Paper .....................................................................................5-24 Loading the Paper Trays.......................................................................5-24 Loading the Bypass Tray ......................................................................5-30 6 Basic Troubleshooting..................................................... 6-1 Jam Clearance.......................................................................................6-2 Access Areas ..........................................................................................6-2 Example of Paper Jam............................................................................6-3 Example of Document Feeder (ADF/DADF) Jam ...................................6-5 Xerox WorkCentre Pro 421 User Guide Table of Contents-v Calling for Service.................................................................................6-6 Displaying Error Codes ...........................................................................6-6 Customer Support Telephone Number ...................................................6-6 Error Messages and Codes..................................................................6-7 Error Messages.......................................................................................6-7 Error Codes.............................................................................................6-9 Image Quality Problems .....................................................................6-12 7 Machine Defaults & Setups.............................................. 7-1 Changing Machine Defaults .................................................................7-2 Paper Trays.............................................................................................7-3 Timers .....................................................................................................7-5 Interrupt Key............................................................................................7-9 Speaker Volume....................................................................................7-10 Department Codes ................................................................................7-11 Printing Reports ..................................................................................7-19 Department Code Report .................. ...