My DVR Expander USB Edition Quick Install Guide TM WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD technical support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at https://www.wdc.com/register. EN Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: · Downloads - Download drivers, software, and updates for your WD product. · Registration - Register your WD product to get the latest updates and special offers. · Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information. · Knowledge Base - Search by keyword, phrase, or answer ID. · Installation - Get online installation help for your WD product or software. Contacting WD Technical Support When contacting WD for support, have your WD product serial number, system hardware, and system software versions available. North America English Spanish 800.ASK.4WDC (800.275.4932) 800.832.4778 Asia Pacific Australia China Hong Kong India Indonesia Japan Korea Malaysia Philippines Singapore Taiwan 1 800 42 9861 800 820 6682/+65 62430496 +800 6008 6008 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance) 011 26384700 (Pilot Line) +803 852 9439 00 531 650442 02 703 6550 +800 6008 6008/1 800 88 1908/+65 62430496 1 800 1441 0159 +800 6008 6008/+800 608 6008/+65 62430496 +800 6008 6008/+65 62430496 Europe (toll free)* 00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 Europe Middle East Africa * Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. My DVR Expander USB Edition | 1 Kit Contents 1 · · · · Before Getting Started Kit Contents My DVR ExpanderTM USB Edition USB cable AC adapter Quick Install Guide Handling Precautions My DVR Expander CAUTION: This product contains no user-serviceable parts. Refer servicing only to authorized WD personnel or an authorized WD service center. · · · · · · · Do not drop or jolt the drive. Do not use the drive as a portable device. Do not move the drive while it is powered on. Do not attempt to open the drive and service it yourself. Do not open the external drive case, as this will void the warranty. Do not block air slots on the top or rear of the enclosure. Do not stack anything on the drive that may block ventilation. USB Cable Global AC Adapter Configurations 1 2 3 4 5 AC Adapter 1 USA, Japan, Taiwan, Brazil, Mexico, Colombia 2 Europe, Korea, Brazil, Chile 3 United Kingdom 4 China 5 Australia, New Zealand, Argentina or 1 2 3 4 5 Quick Install Guide 1 USA, Japan, Taiwan, Brazil, Mexico, Colombia 2 Europe, Korea, Brazil, Chile 3 United Kingdom 4 China 5 Australia, New Zealand, Argentina My DVR Expander USB Edition | 2 2 Using My DVR Expander Connecting My DVR Expander to a DVR 1. Connect the AC adapter cord to the DVR Expander and electrical outlet as shown below. The power LED illuminates. CAUTION: Do not connect to the auxiliary power connector on the back of the DVR, as it is not an adequate power source for external drives. 2. Connect the USB cable to the DVR Expander and power on the DVR if necessary. Power LED USB Connector Step 2 USB Connection to DVR Step 1 Power Connection Power Supply Connector My DVR Expander USB Edition | 3 Using My DVR Expander With a DISH Network DVR The following sections describe how to use My DVR Expander with a DISH Network ViP622 DVRTM or ViP722 DVRTM satellite receiver. The DISH Network receiver model is listed on the System Information screen (accessed by MENU-6-1-3 on most receivers). Go to www.dishnetwork.com for an up-to-date list of compatible HD DVRs. Connecting My DVR Expander 1. Connect the AC adapter cord to the DVR Expander and electrical outlet as shown below. The power LED illuminates. CAUTION: Do not connect to the auxiliary power connector on the back of the DVR, as it is not an adequate power source for external drives. 2. Connect the USB cable to the DVR Expander and DVR. Power on the DVR if necessary. 3. A pop-up message displays asking if you want to reformat the drive. Select Yes. CAUTION: All previously stored content will be lost. Before you proceed, make sure to back up all files stored in My DVR Expander onto another storage device. 4. Call 888-241-2205 to activate the feature. You will pay a one-time activation fee, which covers all compatible receivers on your account. Power LED USB Connector Step 2 USB Connection to DVR Step 1 Power Connection Power Supply Connector Note: If the Multimedia menu displays No Device Attached under External USB Devices after connecting the DVR Expander, the receiver does not recognize the device. Disconnect any device connected to the other USB port, then reset the receiver with only the DVR Expander connected. My DVR Expander USB Edition | 4 Using the External Hard Drive Feature 1. Press MENU, select Multimedia, then select USB Storage (or press DVR on the remote control, then select USB Storage). 2. Select Manage Device to see a list of the programs stored on the DVR Expander. 3. Select Send to Device to transfer pre-recorded programs from the My Recordings list to the hard drive. Note: Content transferred to the external hard drive is only listed under the USB Storage option--it is moved from the My Recordings list. Multimedia Menu USB Storage Options Manage Device Option · Choose Restore to transfer selected events from the external hard drive back to the satellite receiver's internal hard drive. · Use Play to view the event directly from the external hard drive. · Use Delete to remove unneeded events. Note: Menu layout and buttons subject to change. Manage Device Options My DVR Expander USB Edition | 5 3 Disconnecting My DVR Expander CAUTION: Always unplug the power cord from the electrical outlet before disconnecting the AC adapter from the DVR Expander. Disconnect the AC adapter cord and USB cable from the DVR Expander to properly disconnect the device. Troubleshooting If the DVR Expander is not working correctly with your DVR, follow these steps: 1. Disconnect the power cable from the DVR. 2. Disconnect the power adapter from the DVR Expander. 3. Disconnect the USB cable from the DVR and the DVR Expander. 4. Securely reconnect the USB cable to the DVR Expander and reconnect to the DVR. 5. Reconnect the power adapter to the DVR Expander, and wait approximately 15 seconds for the drive to power on. 6. Reconnect the power cable to the DVR. If the procedure above does not resolve the problem, determine whether the problem is with the DVR or with the DVR Expander as follows: 1. 2. 3. 4. Disconnect the power cable from the DVR. Disconnect the power cord from the DVR Expander. Disconnect the USB cable from the DVR and the DVR Expander. Reconnect the power adapter to the DVR. My DVR Expander USB Edition | 6 4 Frequently Asked Questions Q: What is My DVR Expander USB? A: The DVR Expander is a device for adding additional storage capacity to your USB port-enabled DVR, and adds up to 300 hours of additional storage depending on the system and signal quality. Q: Can I move recorded programs from my DVR to My DVR Expander? A: Yes. Recorded content can be transferred from the DVR to the DVR Expander. Q: How much recorded content can My DVR Expander store? A: Storage capacity varies. A 500 GB DVR Expander stores approximately 300 hours of standard-definition TV or approximately 60 hours of high-definition TV. Q: Can I use My DVR Expander on more than one DVR? A: Yes. You can use the DVR Expander with other compatible receivers in the same household. Q: Is it necessary to defragment My DVR Expander? A: No. The type of recorded content stored by a DVR usually does not result in fragmentation. Q: Is My DVR Expander compatible with any DVR? A: The DVR Expander external drive works with DISH Network ViP622 DVRTM, ViP722 DVRTM, or ViP612 DVRTM satellite receivers. The receiver model is listed on the System Information screen (accessed by MENU-6-1-3 on most receivers). Q: What interface do I use to connect My DVR Expander to the DVR? A: The only option for connecting the DVR Expander to a DVR is via a USB cable. Q: What about digital rights management (DRM) and content protection? A: If content contains copy protection that will impact transferring to the DVR Expander, you will see a pop-up message with more information. For any DRM/copy protection restrictions, go to www.dishnetwork.com and search for "copy protection." Q: Is the DVR Expander portable? A: No, the DVR Expander is not designed to be a used as a portable device or as an attachment to a computer. Q: What will happen if the DVR Expander is plugged into a computer? A: You cannot view the recorded content on your DVR Expander if you connect it to a computer. To use the DVR Expander with a computer, you must first reformat it, which erases all its current contents. Q: Can I disconnect the DVR Expander from a DVR? A: Yes. To safely disconnect from a DVR, first unplug the DVR Expander from its power source, then disconnect from the DVR. Q: Where should I place the DVR Expander drive in an entertainment center? A: It is up to you. However, do not obstruct the top and back panels of the DVR Expander drive as this will reduce its cooling airflow. Note: Some electronic components have vent holes in the tops and sides allowing heat to escape. Do not stack the DVR Expander on top of, or block the vent holes of, other components in your entertainment center. Q: How will I know when the DVR Expander drive is almost out of recording space? A: When trying to schedule the next recording, the DVR will provide an on screen warning if there is insufficient space available. If this is the case, you may need to delete some previously recorded programs. Q: What if I upgraded or swap out my DISH Network DVR with a new one? A: If the receiver that originally recorded the event is no longer available (due to an equipment return, for example), the content can still be viewed using a compatible receiver or replacement receiver on the account. My DVR Expander USB Edition | 7 Regulatory Compliance For information on WD regulatory compliance, visit our support site at support.wdc.com. Warranty Information This product contains no user-serviceable parts. Refer servicing only to authorized WD personnel or a WD-approved service center. Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support Web site at support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via support.wdc.com. WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession. Limited Warranty WD warrants that the Product, in the course of its normal use, will be free from defects in material and workmanship for a period of one (1) year, unless otherwise required by law, and will conform to WD's specification therefor. This limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, unless the product is on the list of limited user-servic ...